Terms of Service

By engaging RIZON AI (the "Company") for AI automation services, you ("Client") agree to be bound by these Terms of Service ("Terms"). These Terms govern the relationship between Client and RIZON AI for the provision of AI business automation services.

If you do not agree to these Terms, do not engage our services.

RIZON AI provides AI automation services including:

• Visitor-to-Customer Conversion Agent: AI website chatbot, order taking, appointment booking.
• Omnichannel Response Agent: Multi-platform AI messaging (WhatsApp, Instagram, Messenger, Website).
• Never-Miss-Call Answer Agent: AI voice receptionist for incoming calls.
• B2B Relationship Accelerator: AI cold email outreach and meeting booking.
• E-Commerce Revenue Recovery Agent: Abandoned cart recovery, order automation, customer re-engagement.

Services include:

• Custom AI agent setup and configuration.
• Integration with Client's business systems.
• Initial training and onboarding.
• Ongoing support and maintenance.
• Performance monitoring and optimization.

Client represents and warrants that:

• Client is at least 18 years of age or the age of legal majority in Client's jurisdiction.
• Client has legal authority to enter into this agreement.
• Client's use of the Services is legal and compliant with all applicable laws.
• Client will not use the Services for any unlawful or prohibited purpose.
• Client will not infringe upon any intellectual property rights.
• Client will comply with all applicable data protection and privacy laws.
• Client has proper authorization to share customer data with us.

4.1 Onboarding Process

• Initial consultation to understand Client's needs.
• Custom AI agent configuration (5 to 7 business days).
• Integration with Client's systems and platforms.
• Initial training and setup support (included).
• Go-live and testing.

4.2 Implementation Timeline

• Standard implementation: 7 to 14 business days.
• Complex setups: 2 to 4 weeks.
• Timelines depend on Client providing required information and access credentials.

4.3 Client Responsibilities

Client is responsible for:

• Providing accurate business information.
• Granting necessary system access (CRM, calendar, email, etc.).
• Testing the AI agent before full deployment.
• Providing feedback for customization.
• Complying with all applicable data protection and privacy laws.

5.1 Pricing

• Service pricing is provided in the Service Agreement or Proposal.
• Pricing includes: setup, configuration, initial training, and ongoing support.
• Pricing does not include: custom development beyond scope, third-party integrations, or extra features.

5.2 Payment Schedule

• Monthly Service: Invoice issued monthly; due within 15 days.
• Annual Service: Invoice issued annually; due within 30 days.
• Project-Based: 50% deposit upon agreement, 50% upon completion.

5.3 Billing

• Invoices sent via email.
• Payment accepted via: credit card, bank transfer, or digital wallets.
• Automatic billing (if authorized) charges on the same date each month.

5.4 Price Changes

• Monthly services: 30 days notice of price changes.
• Annual services: price remains fixed for the contract term.
• New features or services may incur additional fees.

5.5 Late Payment Policy

Payment must be on time.

• Day 1 to 15: Payment due date. No action taken; service continues normally.
• Day 16 to 24: Grace period of 9 days. First payment reminder sent; service continues; please remit payment immediately.
• Day 25 and beyond: Contract terminated. Service is immediately suspended, website goes offline, all AI agents stop operating, no more customer communication handling, email support ends, access to dashboard is revoked, data export available for 7 days only, contract is considered null and void.

5.6 What "Contract Terminated" Means

When payment is 25 days late, RIZON AI will:

• Stop maintaining your website.
• Stop operating your AI agents.
• Stop handling customer calls and messages.
• Stop processing orders and bookings.
• Stop all follow-ups and automations.
• Stop customer support.
• Revoke your access to the dashboard.
• Take website offline.

Your customers will see website unavailable or placeholder page, calls and messages not answered, orders not confirmed, and no automated responses.

5.7 Reactivation After Non-Payment

If service is suspended due to late payment, to restore service:

• Pay the full outstanding balance immediately.
• Pay a service restoration fee of $250.
• Sign a new agreement acknowledging late payment policy.
• Service restored within 24 hours of full payment and fee.

We reserve the right to require prepayment for 3 months in advance, change payment terms to monthly instead of annual, require security deposit before reactivation, or decline to reactivate if there's a pattern of late payments.

5.8 Why This Policy?

We maintain server infrastructure ($200+/month per client), 24/7 system monitoring, continuous support team, regular backups and security, system updates and improvements, and email and chat support. We cannot subsidize late-paying clients.

5.9 How to Avoid This

• Set up automatic billing (most reliable).
• Mark invoice date on your calendar.
• Process payment the same day you receive invoice.
• Use calendar reminders 3 days before due date.
• Contact us if you'll be late so we can discuss options.

5.10 Communication Before Termination

We will send: invoice on day 1, first reminder on day 16, final warning on day 23, termination notice on day 25.

5.11 Refunds for Early Termination Due to Non-Payment

No refunds are issued if service is terminated due to non-payment, you owe any outstanding amount, or contract was terminated on day 25. You must pay the full amount owed before service can be discussed.

5.12 Payment Confirmation

After payment is received, we confirm receipt within 24 hours and service continues uninterrupted.

6.1 Monthly Services

• Cancellation: 30 days written notice required.
• Refunds: No refunds for completed months; partial month fees non-refundable.
• Ongoing Support: Continues until end of billing period after cancellation notice.

6.2 Annual Services

• Cancellation: 60 days notice required.
• Refunds: No refunds after service begins.
• Prorated credits may apply toward future services only at RIZON AI's discretion.

6.3 Early Termination

If Client terminates before service term ends, the remaining balance is due immediately, Client loses access to services upon final payment, and all Client data is exported and deleted after 30 days.

7.1 Uptime Guarantee

RIZON AI aims for 99.9% uptime for AI agents. However, uptime is not guaranteed and depends on internet connectivity, third-party service availability, Client's system integrations, and scheduled maintenance.

7.2 Scheduled Maintenance

• Maintenance windows: typically outside business hours.
• Maintenance notice: 48 hours when possible.
• Emergency maintenance: no notice may be required.
• Maintenance does not constitute service failure.

7.3 Support Response Times

• Critical issues: 4 business hours.
• Non-critical issues: 24 business hours.
• General questions: 48 business hours.

7.4 RIZON AI Results Guarantee Policy

RIZON AI guarantees that our AI automation platform will operate 24/7 with 99.9% uptime, respond to all customer inquiries automatically, capture and qualify leads accurately, and execute the agreed-upon automation strategy.

RIZON AI does NOT guarantee specific conversion rate improvements, specific revenue or sales increases, customer satisfaction ratings, lead quality (depends on your traffic quality), results if the implementation plan is not fully executed, results if there are delays in client information or access, results if unauthorized changes are made to the strategy, or results outside factors affecting (market conditions, competition, pricing).

Results are conditional upon full implementation of the agreed strategy, timely provision of required information and access, no significant changes to the agreed plan, minimum 30-day optimization period, consistent usage and feedback, and quality lead generation and traffic from your end. RIZON AI commits to executing our proven strategy flawlessly. Client success depends on consistent execution on both sides.

8.1 Data Ownership

• Client owns all Client data and customer information.
• RIZON AI acts as a data processor for Client's data.
• RIZON AI does not claim ownership of Client data.

8.2 Data Protection Responsibilities

Client is responsible for obtaining proper customer consent before sharing data, complying with all applicable data protection and privacy laws, maintaining customer privacy agreements, securing API keys and access credentials, and notifying us of any data breaches.

8.3 RIZON AI Responsibilities

RIZON AI will use industry-standard security measures, encrypt data in transit and at rest, limit access to authorized personnel only, comply with applicable data protection regulations, and not sell or share Client data with third parties.

8.4 Data Deletion

Upon cancellation, Client has 30 days to export data. After 30 days, all Client data is automatically deleted. RIZON AI retains right to keep anonymized analytics.

9.1 RIZON AI Portfolio Rights

By engaging RIZON AI services, Client grants RIZON AI the right to use Client's company name, logo, and industry as reference, create case studies showing results and performance metrics, use anonymized data and metrics for marketing purposes, feature Client as a success story on website and marketing materials, use performance data in presentations and proposals to prospective clients, and reference Client in testimonials and reviews.

9.2 Case Study Details

RIZON AI may include in case studies: Client company name and industry, quantifiable results (conversion improvements, time saved, revenue impact), implementation timeline, services used, Client testimonial or quote, and Client logo.

9.3 Opt-Out Option

Client may request to remain anonymous in case studies by providing written notice. RIZON AI will still retain rights to use anonymized data (without company name or identifying information).

9.4 Confidential Information Protection

While creating case studies, RIZON AI will not disclose Client's confidential business information, not share specific customer data or private information, not reveal pricing or payment terms, and only use publicly available or explicitly shared metrics.

10.1 RIZON AI IP

All RIZON AI technology, software, processes, and methodologies are owned by RIZON AI and protected by intellectual property laws. Client may not reverse engineer or decompile our technology, copy or modify our systems, create derivative works, or sell or distribute our technology.

10.2 Client Content

Client retains ownership of all Client data, customer information, and content uploaded. By providing content, Client grants RIZON AI license to use content for delivering services, license to use anonymized data for analytics, and license to use for service improvement.

10.3 AI-Generated Content

• AI-generated responses and automations are owned by RIZON AI.
• Client has right to use generated content for business purposes.
• Client may not claim ownership of generated content publicly.

11.1 Service Disclaimer

The services are provided on an "as-is" basis. RIZON AI disclaims all warranties, express or implied, including merchantability, fitness for a particular purpose, non-infringement, uninterrupted service, accurate results, and specific outcomes.

11.2 No Liability For

RIZON AI is not liable for loss of profits, revenue, data, or business opportunities; indirect, incidental, special, or consequential damages; service interruptions or downtime; third-party service failures; customer data loss (if Client failed to maintain backups); or results or outcomes from AI agents.

11.3 Liability Cap

RIZON AI's total liability shall not exceed the amount Client paid in the 12 months prior to the incident.

12.1 Integration Responsibility

Client is responsible for providing correct API keys and credentials, maintaining integrations with third-party services, complying with third-party terms of service, and authorizing integrations with Client's systems.

12.2 RIZON AI Not Responsible For

• Third-party service failures.
• Third-party data collection practices.
• Third-party API changes or discontinuation.
• Compatibility issues with third parties.
• Third-party security breaches.

12.3 Third-Party Services Supported

• Google Calendar, Outlook, Apple Calendar.
• Stripe, Razorpay, PayPal (payment).
• WhatsApp, Instagram, Facebook Messenger.
• Shopify, WooCommerce (e-commerce).
• Popular CRM and business tools.

Client agrees NOT to use the Services for:

13.1 Illegal Activities

Spam or unsolicited messaging, phishing or fraud, violating any applicable laws or regulations, facilitating illegal activities, money laundering or sanctions evasion.

13.2 Abuse and Harassment

Harassment or threats against any person, impersonation or identity theft, defamation or slander, discrimination or hate speech, cyberbullying.

13.3 Intellectual Property Violation

Infringing copyrights, trademarks, or patents, distributing pirated content, using without proper authorization, plagiarism or content theft.

13.4 Data Misuse

Collecting customer data without consent, violating customer privacy, selling or sharing customer data illegally, using data for unauthorized purposes.

14.1 RIZON AI May Suspend or Terminate If

Client violates these Terms, engages in illegal activity, abuses the Services, payment is not received within 15 days of due date, infringes intellectual property rights, violates data protection laws, or Client's actions harm RIZON AI or others.

14.2 Suspension Process

• Written notice of violation.
• 5 business days to cure (unless emergency).
• Service suspension if not corrected.
• Final termination if issue not resolved within 15 days.

14.3 Effect of Termination

Access to Services stops immediately, data is available for 30 days for export, after 30 days data is permanently deleted, and final invoice is due immediately.

15.1 Changes to Terms

RIZON AI may modify Terms at any time. Material changes: 30 days notice via email. Continued use equals acceptance of new Terms. Client may cancel within 30-day notice period.

15.2 Changes to Services

RIZON AI reserves right to modify features, may discontinue features with 30 days notice, may update AI models and algorithms, and may introduce new features or services.

16.1 Support Included

• Email and chat support.
• Basic troubleshooting and guidance.
• Monthly performance reports.
• Access to knowledge base and resources.
• One annual strategy review call (yearly plans).

16.2 Support NOT Included

• 24/7 on-call support (available at premium rate).
• Custom development or feature builds.
• Training beyond initial onboarding.
• Third-party integration setup (beyond scope).
• Data migration services.

16.3 Premium Support

Premium support packages available for priority response times (1 hour), dedicated account manager, quarterly strategy sessions, custom integration support, and advanced reporting.

17.1 Confidential Information

Both parties agree to keep confidential trade secrets and proprietary information, business strategies and plans, financial information, and technical specifications.

17.2 Exceptions

Information is not confidential if already public knowledge, required by law to disclose, disclosed with written consent, or independently developed without reference to confidential info.

18.1 Informal Resolution

First attempt: good faith negotiation between parties. Timeline: 30 days to resolve.

18.2 Formal Resolution

If informal resolution fails, both parties will attempt mediation in good faith. If mediation fails, disputes will be resolved through binding arbitration. Exceptions: claims involving intellectual property or confidentiality may be brought to court.

Any claim must be filed within one (1) year of the incident. Claims filed after one year are barred forever.

These Terms, together with any Service Agreement, Proposal, and Privacy Policy, constitute the entire agreement between Client and RIZON AI. All prior negotiations, agreements, and understandings are superseded.

If any provision is found invalid or unenforceable, that provision is modified to minimum extent necessary, and all other provisions remain in full effect.

Client may not assign these Terms without written consent. RIZON AI may assign Terms to successor or affiliate. Assignment without consent is void.

Failure to enforce any right does not waive that right. Waiver of one provision does not waive others.

RIZON AI and Client are independent contractors. Nothing in these Terms creates a partnership, joint venture, agency, or employment relationship.

These Terms supersede all prior communications, whether oral, written, or electronic, between the parties regarding the subject matter.

ACKNOWLEDGMENT

By engaging RIZON AI services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.